Car Lockout Service in Surrey— Damage-Free, 24/7
Tow Jet Towing
Car Lockouts
Keys locked inside the car. It happens to experienced drivers, new drivers, people who’ve owned the same car for a decade. The solution is a professional lockout technician with proper tools — not a coat hanger, not a screwdriver, and not a YouTube tutorial that ends with a broken door seal.
Tow Jet Towing provides 24/7 lockout service across Metro Vancouver using professional air wedge and long-reach tool kits. No damage to your door, glass, or weather stripping. Average response time: 30–45 minutes.
Lockout Situations We Handle
Fast, damage-free vehicle lockout assistance for lost keys, locked-in keys, malfunctioning locks, and key fob issues.
Keys visible on the seat or floor with all doors locked
Keys in the ignition with the car locked
Smart key or key fob locked inside — push-start vehicle won’t respond externally
Trunk lockout — keys accessible only through locked trunk
Damaged or malfunctioning door lock that won’t respond to key or fob
What We Use — Professional Lockout Tools
Our technicians carry air wedge kits — an inflatable bladder that creates a small, controlled gap in the door frame — paired with long-reach tools that extend through the gap to operate the door handle or unlock button. This is the method used by automotive locksmiths and trained roadside professionals.
What we do not use: coat hangers, flat metal strips, screwdrivers, or any improvised tool that requires force against the door frame, window glass, or seal. These methods cause paint chips, bent door frames, and broken seals — and they rarely work on modern vehicles anyway.
This verification process is mandatory and helps prevent unauthorized access to vehicles.
We ask for a government-issued photo ID, such as a BC driver's licence, passport, or equivalent identification.
Our technician will verify the ID against the vehicle registration or insurance documents visible inside the vehicle.
Once ownership has been confirmed, we will proceed with a safe and damage-free vehicle entry service.
This policy is in place to protect our customers and maintain the highest standards of security and professionalism.
2. Provide your exact location, along with your vehicle's make, model, and colour.
3. Receive an upfront quote, and our dispatcher will confirm the estimated arrival time of the nearest GPS-tracked technician.
4. Upon arrival, our technician will verify your identity using a government-issued photo ID before proceeding with the unlock service.
5. A professional air wedge is carefully inserted into the door frame to create a controlled opening without causing damage.
6. A specialized long-reach tool is used through the opening to safely operate the interior door handle or unlocking mechanism.
7. Once the door is unlocked, the technician confirms that you have retrieved your keys and ensures the service is completed safely and professionally.
In situations involving extreme heat, medical distress, or any immediate danger to life, call 911 first so emergency services can respond without delay.
Emergency responders have the authority to gain entry quickly when there is a risk to human or animal safety.
If the situation is urgent but not an immediate life-threatening emergency, our roadside technicians will be dispatched as quickly as possible to assist you.
We understand the seriousness of these situations and prioritize rapid, safe, and professional vehicle lockout assistance.
Frequently Asked Questions — Car Lockouts
Is a jump-start safe for my push-button start vehicle?
With our commercial equipment, yes. The regulated output from our lithium packs is safe for vehicles with keyless entry, push-to-start systems, and multiple ECUs. Consumer cables and cheap portable packs carry more risk because of unregulated current.
My car keeps dying after a boost — what's wrong?
Repeated battery failure after a boost usually points to one of three issues: a battery that can no longer hold a charge (age and cold weather are the most common culprits in Metro Vancouver), a failing alternator, or a parasitic electrical drain. We’ll tell you what we observe when we’re on site, and can tow you to a shop for diagnosis.
Can you boost a hybrid vehicle?
Hybrids have a standard 12V accessory battery (separate from the high-voltage traction battery) that can die and be boosted normally. The high-voltage traction battery is a separate system. If your hybrid won’t start, the 12V accessory battery is almost always the issue and a standard boost will get it going.
Can you boost an EV?
Electric vehicles don’t have a 12V starter battery in the traditional sense — they have a 12V auxiliary battery that powers accessories. If your EV won’t respond to the key fob or won’t power on, this auxiliary battery may be the issue. Call us and we’ll walk through the symptoms.
What if I'm in an underground parkade?
Tell us the parkade address and level when you call. We carry portable lithium packs that don’t require a second vehicle — we can access any parkade level that our truck can reach. For very low-clearance parkades, the technician can carry the pack in on foot.
Will you tow my car to any mechanic I choose?
The actual jump-start process takes 2–5 minutes once we’re on site. Most vehicles start within the first 60 seconds of connection.
Should I drive somewhere after a boost?
Yes — drive for at least 20–30 minutes at highway speed to allow the alternator to recharge the battery. Avoid repeated short trips immediately after a boost, as the battery may not have enough time to recover.
Does cold weather really affect batteries?
Significantly. At -10°C, a battery loses approximately 50% of its cranking power compared to room temperature. Surrey winters aren’t extreme by Canadian standards, but nights below -5°C — especially in January and February — will expose any weak battery. If your battery is 3+ years old, get it tested before winter.
